What Is Customer Experience?

Customer experience is the overall quality of all the interactions a consumer has with a company and its products and services. These include pre- and post-sale interactions, and can be of two types:

  • Direct: When a customer calls a company’s service department.
  • Indirect: When a customer reads a social media post about another person’s interaction with the company.

Companies that want to improve the experience they provide can choose one, some or all of the tools we talk about here: mobile support, live chat, self-service management, social media000

The best customer experience improvement strategy begins with getting the right software tools.

Sotellus – Review Platform: All you have to do is get the review and then SoTellUs takes care of the rest. Your 4 and 5-star customer reviews on Google, Facebook, and Yelp immediately show up on your website without having to uploads videos. Clients send video reviews directly to your website with the website widget.

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Swiftic App Builder:

 Build your custom app and to engage client or start a loyalty program for your business using their do-it-yourself mobile app solution. Market your business to the world by submitting your app to the Google Playstore and Apple App Store. 25% Off with this link –

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Active Campaign Client Automation:
 Automatically engage with your contacts by sending welcome emails, text message updates, birthday emails, trigger campaigns from actions, sales follow-ups and more.Click Here

Use Proof – Website Plugin:
Show actions visitors are taking on your website to boost your conversions. Integrates With 100+ Apps. Boost Conversion Rates. Display real-time customer activity notifications on your website, and let your existing customers sell for you.Click Here

Call Loop Voice and Text Marketing:
SMS Marketing software that makes it easy to send voice broadcasts and deliver text message marketing campaigns in just a few clicksClick Here